Support & Maintenance
Optica has earned a world-class reputation for outstanding product support and customer service from thousands of mainframe customers over the last 25 years. Optica provides comprehensive technical support and maintenance services for all Optica products.
Technical Support
Full maintenance coverage includes the following:
- 24x7x365 telephone support
- Support for all microcode and hardware
- Onsite support by an IBM technician as directed by Optica in the United States, Canada, Austria, France, Germany, Ireland, Italy, Portugal, Spain, Switzerland, United Kingdom and other select countries.
Contact Technical Support
For general inquiries, our office hours are 8:00 a.m. to 5:00 p.m. (U.S. Mountain Time) Monday through Friday. For immediate technical support during non-business hours, you must have a current and valid maintenance agreement with Optica Technologies.
Telephone:
+1-720-214-2800 ext. 850
+1-800-953-4773 (North America only)
Email: techsupport@opticatech.com